Terms & Conditions
Shopping and Orders
These terms apply to purchases from Auren & Elm. Please review the product description, selected options, quantity, price, and order total before submitting your order. Provide accurate contact and delivery information and use a payment method you are authorized to use.
Orders are subject to payment authorization and product availability. If we cannot fulfill an item you have paid for, we will contact you and refund the payment for that item. Prices and availability may change for future orders.
Delivery, Returns, and Order Changes
Our Shipping Policy explains delivery availability and shipping arrangements. Products may be fulfilled by suppliers and arrive in separate packages. Our Refund Policy explains return eligibility, deadlines, shipping responsibilities, and refunds.
To request an order change or cancellation, contact us promptly and include your order number. Changes may not be possible once an order has been processed. This does not limit any cancellation or refund rights you have under applicable law.
Using the Store and Getting Help
Use this website lawfully and do not interfere with its operation, submit fraudulent orders, or misuse another person’s information. Product images and other site content may belong to Auren & Elm, its suppliers, or their respective owners; purchasing an item does not transfer rights to that content.
For questions about these terms, products, or orders, use our Contact form. Our Privacy Policy explains how information is handled. Nothing in these terms excludes or limits rights that cannot be excluded or limited under applicable law.